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Multi Factor Authentication User Guide + FAQ

MFA Explained

Multi Factor Authentication, or MFA, is a security measure that requires users to provide two or more types of authentication factors to verify their identity. These factors can include something the user knows (like a password or PIN), something the user has (like a mobile device or smart card), and/or something the user is (like a fingerprint or facial recognition).

The Benefits of MFA

MFA is important because it adds an extra layer of security to the authentication process, making it more difficult for unauthorised individuals to access sensitive information or conduct fraudulent transactions. In other words, MFA helps to protect your financial accounts and personal data from cyber criminals.

How to Set-Up MFA on the Desktop

Account Registration (Desktop)Collapsed
Login and MFA Setup (Desktop)Collapsed

Frequently Asked Questions (FAQs)

What should I do if I forget my username or password?Collapsed
How do I know if I have already registered?Collapsed
How do I change my Multi Factor Authentication Method?Collapsed
What if I am having issues downloading the Okta Verify app?Collapsed
Is there a way to opt out of Multi Factor Authentication since I do not always have my phone handy?Collapsed
Why should I set up Multi Factor Authentication?Collapsed
What if I have a security concern?Collapsed
Do I have to pay to download/use Okta Verify or Google Authenticator?Collapsed

Customer Service Contact Details

Contact our Australian Customer Service Centre (for securities listed on the Australian Stock Exchange) on 1300 554 474 (Monday-Friday 8.30am-8.00pm, Sydney time) or our New Zealand Customer Service Centre (for securities listed on the New Zealand Stock Exchange) on (09) 375 5998 (Monday-Friday 8:00am-5.00pm, New Zealand time) or our UK Customer Service Centre on +44 (0)371 664 0391. We are open between 09:00 - 17:30, Monday to Friday excluding public holidays in England and Wales. Calls outside the United Kingdom are charged at the applicable international rate.