Link Investor Centre

If you are registering a Link account for the first time, these are the steps to follow. If you have already registered an account with Link, you can skip to Login and MFA Setup.

First, we need to verify your email. Enter your chosen email.

Complete the reCAPTCHA challenge and select “Generate PIN”:

From here, you will need to access the email account you entered earlier and find the email sent by Link with your PIN.

Check your “Junk” or “Updates” folder as the email may be automatically filtered by your email provider:

Navigate back to the Link Investor Centre, enter the 6 digit PIN from your email, and select “Verify”. This PIN will be valid for 5 minutes:

Once your email is verified, select “Continue”:

Now you can enter your personal details and create a password with the following requirements:

• At least 10 and no more than 32 characters
• At least one upper case character
• At least one lower case character
• At least one digit
• At least one special character
• Must not include your first or last names
• Must not include part of your email address

Once complete, read and accept the Terms & Conditions and click “Register”:

Congratulations! Your account is now set up. Next, we have to set up Multi Factor Authentication (MFA).

Enter your email and password to login:

If you have not set up multi-factor authentication (MFA) before, you will be asked to enroll now.

Only one MFA option is required, however you may choose to enroll in multiple if you wish.

You can choose from Okta Verify (Recommended), Google Authenticator, or Phone by selecting the setup button under your preferred MFA method.

*Please be advised that you will have to download the Okta Verify or Google Authenticator mobile application if you decide to select either of these as your MFA option (links provided below).

Google Authenticator MFA Setup

If you prefer Google Authenticator, select the set up button under Google Authenticator to add as the MFA method.

Go to your mobile device and download the Google Authenticator app from the Apple App Store (iOS) or Google Play (Android).

You can use the camera app on your mobile device to scan the appropriate QR code below to download the Google Authenticator:

Note: the name of the app on the home screen is called ‘Authenticator’.

Once downloaded and opened, press the plus sign at the bottom of the app and scan the QR code from the setup screen on Link:

Select “Scan a barcode”:

Once you scan the QR code, press next and enter the 6 digit code from Google Authenticator app:

If you are unable to scan the code, select “Can’t scan?” and follow the instructions. You will then need to enter your Link Username in the Google Authenticator App.

1. In Google Authenticator App, select +
2. Select Enter a setup key
3. For Account: enter your email 
4. For Key: enter the code provided in the Link setup screen
5. Select Add

If you wish, you can now setup another MFA method or simply press “Set up later” and you will be logged into your portfolio so you can start adding holdings.

Phone MFA Setup

After you have selected Phone from the MFA options, you will need to select the set-up button under Phone to add SMS or Voice as the MFA method.

Select your preferred option to receive a code by SMS or Voice Call to your mobile:

MFA via SMS

Select the country and enter the phone number you would like to setup SMS with and click “Receive a code via SMS”:

Enter the 6 digit code sent to your phone number as SMS and select “Verify” to complete your Phone (SMS) authentication setup.

If you wish, you can now setup another MFA method or simply press “Set up later” and you will be logged into your portfolio so you can start adding holdings.

MFA via Voice Call

Select the country and enter the phone number you would like to setup Voice Call with and click “Receive a code via Voice Call”: Extension is optional

You will now receive a phone call. Accept the call and enter the 5 digit code. Select “Verify” to complete your Phone (Voice Call) authentication setup.

If you wish, you can now setup another MFA method or simply press “Set up later” and you will be logged into your portfolio so you can start adding holdings.

Click on  “Forgot Password” from the Portfolio account sign on screen. Enter your email address and click on “Next”. We will send you a verification link to reset your password. Please look in your inbox for the system generated email and follow the prompts. If you have not received an email from us within a few minutes, please also check your spam/junk mail folder in case the system email has been incorrectly classified as spam. (If you do find it there, you may also wish to add this address to your address book or safe senders to prevent this from happening again). If you continue to face issues or require further assistance, please see contact details below.

If you try to register a new account and your email address or username is already in use, we will let you know. If you already have a Portfolio account but have forgotten your password, you can reset it by clicking on “Forgot Password” from the Portfolio account sign on screen. If you continue to face issues or require further assistance, please see contact details below.

If you have a new device (mobile phone, tablet) but still have access to your old one, you can reset your Multi Factor Authentication method yourself online. To do this, log in to Link Investor Centre with your existing device and select Manage Multi Factor Authentication from the Settings menu within Investor Centre once you have logged in. From here you can reset your Multi Factor Authentication method and enrol a new device.

If you have a new device (mobile phone, tablet) but do not have access to your old one (where you had already set up Multi Factor Authentication), please contact us so that we can assist you, contact details below.

The Okta Verify app is available from the Google Play or App Store in all countries free of charge. You may, however, need a registered email address and password for the respective app store of your choice. If you are unsure of your Apple ID or password (for the App Store), please refer to support.apple.com and follow Apple’s instructions. If you are unsure of your Google account password (for the Google Play store), this should be the same as you use to log in to other Google services. If you are unsure, please refer to accounts.google.com and follow Google’s instructions.

Multi Factor Authentication is mandatory to help protect your account. If you have not set up Multi Factor Authentication, you will only be able to access your holdings in a restricted, view only, way through single holder login.

To secure your account and protect you from unauthorised access and fraudulent activity. We understand that this introduces an additional step for our investors. However, cyber-attacks continue to rise globally, and Link Market Services have decided these measures were necessary in order to protect your investments and personal information. Multi Factor Authentication is becoming increasingly utilised across the Financial Services industry and Link Market Services is keeping up with industry standards and regulatory requirements.

The primary benefit of Multi Factor Authentication is that it provides additional security layers that decrease the risk of investor identities and data becoming compromised. At the same time, ensuring our online platforms remain accessible for all our users is a priority for Link Market Services and we welcome your feedback.

If you require assistance, please see contact details below.

We take steps to notify you of important changes to your account. As a result, you may receive emails confirming changes made to your account. If you are the one who made these changes, you can simply ignore these emails. If you have received an email but do not recognise this activity or have a security concern, please contact us as soon as possible, contact details below. Please note: If you receive a phone call, SMS, or email from anyone asking you for a one-time PIN, never give it to them! Link Market Services will never contact you to ask for this, it will only be asked of you when you are on our website, logging into your Investor Centre portfolio.

Okta Verify and Google Authenticator are free to download from the Apple and Google play stores. Both apps are free to use and do not have in-app purchases. Please ensure you read the application you are downloading carefully to ensure you are downloading the correct app.

Apple IOS users
You may be prompted to add a payment method to the Apple App store so that you can make purchases in the future and use subscriptions like iCloud+ Apple Music etc. Please refer to https://support.apple.com for further information.

Android users
You may be prompted to add a payment method to the Google Play store to assist with app purchases. You can simply elect to set this up later to proceed to download okta verify or google authenticator. Please refer to https://support.google.com/ for further information.